FAQ
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Product Information
What makes Vault Master watch vaults unique?
Vault Master vaults combine advanced technology, premium materials, and expert craftsmanship to offer unmatched security and elegance for your luxury watches.
Do the watch winders come with a warranty?
Yes, all Vault Master winders come with a 1-year warranty covering manufacturing defects.
Can Vault Master winders accommodate multiple watches?
Yes, we offer a range of winders, including options for single or multiple watches, to suit various collections.
What materials are used in Vault Master vaults?
Our vaults are crafted using high-quality materials such as stainless steel, leather, and scratch-resistant glass for durability and elegance.
Are the winders silent?
Yes, our winders are designed to operate quietly, ensuring your collection is maintained without disruption.
Ordering and Payment
How can I place an order?
Orders can be placed directly through our website by selecting your preferred vault or winder and proceeding to checkout.
What payment methods do you accept?
We accept major credit cards, bank transfers, and Cash on Delivery (COD) for select locations.
Is Cash on Delivery (COD) available?
Yes, we offer COD for customers within Metro Manila and select areas across the Philippines.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped, allowing you to track its progress online.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free delivery within Metro Manila.
How long does delivery take?
Delivery within Metro Manila usually takes 3-5 business days. For other locations, delivery times may vary.
Do you ship internationally?
Currently, we only ship within the Philippines. International shipping options will be available soon.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately, and we will arrange for a replacement or refund.
Warranty Policy
What does this warranty cover?
This limited warranty covers any defects in material or workmanship for a period of 12 months from the date of purchase. Coverage includes:
- Manufacturing defects such as faulty components
- Malfunctioning electronics
- Structural issues
What does this warranty not cover?
The warranty does not cover damage caused by misuse, normal wear and tear, or unauthorized modifications.
How to claim your warranty?
To claim your warranty, contact our support team with your order number and a description of the issue. We will guide you through the process.
Technical Support
How do I set up my watch winder?
Each watch winder comes with an easy-to-follow setup guide, but our support team is also available to assist you.
Can I adjust the winding settings?
Yes, our watch winders come with customizable settings to match the specific requirements of your timepieces.
What should I do if my winder stops working?
If your winder stops working, please contact our technical support for troubleshooting or warranty service.
How do I clean and maintain my vault?
Use a soft cloth for regular cleaning. For deeper maintenance, refer to the product manual or contact our support team for assistance.
Contact Information
How can I contact customer service?
You can reach our customer service team via email at vmonlineshop.ph@gmail.com
What are your customer service hours?
Our customer service is available Monday to Friday, 9 AM to 6 PM.
Where is Vault Master located?
Vault Master is proudly based in the Philippines, with our headquarters in Metro Manila.
